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Privacy Policy

LAST UPDATED: 3/13/2023

Introduction​

This privacy and cookie policy (“Policy”) describes how Clyde (“Clyde,”“we,” and “our”) collects, uses and shares personal data when using Clyde’s website, applications and plug-ins (collectively, the “Apps”) and the services provided in connection therewith (together with the Apps, the “Services”). Please read the following information carefully to understand our views and practices regarding your personal data and how we will treat it. ​

We do not sell, lease, trade or otherwise profit from your information for direct and indirect marketing.  

This Privacy Policy describes our efforts regarding collection and use of your personal information and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and we will from time to time update this Privacy Policy as we undertake new personal data practices or adopt new privacy policies.

Your continued use of our services and our website after any change will signify and confirm your agreement to changes to our Privacy Policy. This Privacy Policy is applicable for our products and services available under our different affiliates, subsidiaries, and group companies. 

1. COLLECTING YOUR PERSONAL DATA

We collect information about you in the following ways:

We collect personal data from the following sources, including but not limited to: 

  • Website visitors

  • Individuals purchasing a product warranty/extending warranty

  • (“Consumers”)

  •  Merchants or businesses using our Services to offer product warranties/extended warranties (“Merchants”)

  • Insurers/obligors and underwriters who underwrite or are otherwise responsible for any product warranties/extended warranties that Consumers acquire from Merchants (“Insurers”)

  • Other trusted partners who may provide ancillary services 

We collect the following types of information, including but not limited to:

  • Contact data, such as your first and last name, email and mailing address, and phone number;

  • Login data, such as your username and password when you create an account in connection with the  Services;

  • Transaction data, including information about products and warranties you’ve purchased or expressed interest in, as well as claims and merchant revenue information; 

  • Communications that we exchange when you contact us with questions or correspondence with us by email or otherwise, including when you provide feedback, report a problem with our

  • Services or when we provide you with customer support; and 

  • Marketing data, such as your marketing preferences, and information about your responses to our marketing communications.

Information Automatically Collected: 

We, our service providers and third party partners may automatically log information about you, your computer or mobile device, and your activity over time on our Apps and other online services, such as:

  • Device data, such as your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our Apps, and general location information such as city, state or geographic area.

  • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, and access times and information about your use of and actions on our Apps.

2. COOKIES AND OTHER TRACKING TECHNOLOGIES 

We may collect information using “cookies.” Cookies are small data files placed on your computer when you visit a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Apps. In addition to cookies, our Apps and emails may use pixel tags (also known as web beacons and clear GIFs) to compile statistics about use of the Services, measure the success of our marketing campaigns, and indicate whether recipients of our emails open or click links within them.

​Disabling cookies

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility).  Many browsers are set to accept cookies until you change your settings. If you do not accept our cookies, you may experience some inconvenience in your use of our Apps. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Apps.

3. USING YOUR PERSONAL DATA 

We may use your personal data as follows:

Operations:

  • to operate and maintain, and improve our Apps/Services, products, and services; 

  • if you are a Consumer, to provide you with the warranties you have purchased or the information you requested prior to purchase a warranty, and to send you replacement and/or repairs items as applicable; if you are a Merchant, to send you invoices; to respond to your comments and questions and to provide customer service; and

  • to send information including technical notices, updates, security alerts, and support and administrative messages.

Marketing:

  • To send you marketing emails, including emails about upcoming promotions, and other news, including information about products and services offered by us and our affiliates.  You may opt-out of receiving such information at any time: such marketing emails tell you how to “opt-out.” 

Research and development: 

  • We analyze use of the Service to analyze and improve the Service and to develop new products and services, including by studying user demographics and use of the Service.

Legal compliance:

  • As we believe necessary or appropriate (a) to comply with applicable laws; and (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities. 

4. SHARING YOUR PERSONAL DATA

Your information, including personal data that we collect from you, may be transferred to, stored at and processed by us or our service providers outside the country in which you reside, including, but not limited to the United States. We will take steps designed to ensure that your data is treated securely and in accordance with this Policy and in accordance with applicable data protection laws. 

We may share your personal data as follows:

  • Insurers and Third Party Administrators. We may share your personal data with third party Insurers and third party administrators who provide and/or underwrite the product warranties and/or extended warranties you purchase so that they can provide and underwrite and administer such warranties.

  • Our Third Party Service Providers. We may share your personal data with our third party service providers who provide services such as data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services.

  • Affiliates. We may share personal data with our affiliates, in which case we will require our affiliates to comply with this Policy. 

  • Corporate Restructuring. We may share personal data when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.

5. USER GENERATED CONTENT

We may make available on our Apps or through our Service, or link to, features that allow you to generate your own content or share information online (e.g., on our blog). Please do not embed personal information in the content you generate or share personal information online in public forums, because any such information can be collected and used by others. We have no control over, and take no responsibility for, the use, storage, dissemination or erasure of personal information embedded in user-generated content or shared on the Sites. By posting personal information online in public, you may receive unsolicited messages from other parties. If you provide feedback to us, in a public forum or otherwise, we may use and disclose such feedback on our Apps/Services and/or feature it in case studies and white papers we create, provided we do not publicly associate such feedback with your personal data. If you have provided your consent to do so, we may post your first and last name along with your feedback on our Apps/Services. 

6. SECURITY​

We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. 

7. RETENTION

We will only retain your personal data as long as reasonably required for you to use the Apps and/or to provide you with the Services unless a longer retention period is required or permitted by law (for example for regulatory purposes).

8. CONTACT INFORMATION

We welcome your comments or questions about this Policy. You may contact us in writing at privacy@joinclyde.com 

9. NOTICE TO CALIFORNIA RESIDENTS

This section provides additional details about the personal information we collect about California users and the rights afforded to them under the California Consumer Privacy Act (“CCPA”). This CCPA section supplements our Privacy Policy. 

We do not sell (as defined under the CCPA) your personal information. Thus, we do not offer an opt-out to the sale of personal information. 

You have the right to request:  (i) what personal information we collect, use, disclose, and sell and (ii) the deletion of your personal information. You may make these requests yourself or through an authorized agent. We require that the authorized agent has your express written permission to do so, and we may ask you to submit proof of such permission. We may also ask for additional information, such as your country of residence, email address, and phone number, to validate your request before honoring the request.You have a right not to receive discriminatory treatment if you exercise your CCPA rights. We will not discriminate against you if you exercise your CCPA rights. 

10. UPDATES TO PRIVACY POLICY 

We will post any modifications or changes to the Policy on our Apps. We reserve the right to modify the Policy at any time, so we encourage you to review it frequently. The “Last Updated” legend above indicates when this Policy was last changed. If we make any material change(s) to the Policy, we will notify you via email and/or post a notice on our Apps prior to such changes(s) taking effect.