• Extended Warranty

    Boost profits and charm customers with the perfect product protection plans.

  • Registration

    Know and keep your customers close with an oh-so-simple registration experience.

  • Claims Plus

    Win over customers and unlock cost savings with automated, positive issue resolutions.

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Claims Plus

Clyde plugs into your customer support workflow to centralize, automate, and resolve product issues (positively) at scale.

Swift, blissful issue resolution

Support for customer support is finally here

Support for customer support is finally here

We know brands (like yours) want to create amazing post-purchase experiences. But it can feel impossible to accurately connect purchase data from every channel with your support center for managing product protection, limited warranty, troubleshooting, service plans, and registration. We built Claims Plus to be the smart resolution engine that slots seamlessly into your existing support workflows. It centralizes your data and automates protocols so you can deliver outstanding, brand-worthy experiences with minimal time and effort.

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Claims Plus resolves your resolution woes

No more chaotic processes

Wave goodbye to disconnected spreadsheets and databases that make resolving issues a headache for your support team.

No more expensive mistakes

Bid farewell to costs from resolution mistakes, like paying to replace products that are actually covered by an extended warranty.

No more frustrated customers

Say “so long” to missing information and clunky contact forms that make issue submissions confusing and unpleasant for customers.

See Claims Plus in action
See Claims Plus in action

How It Works

Instant, automated, positive resolutions

Clyde makes your support software smart enough to resolve claims (mostly) without your agents. And when they do need to get involved, making the right decisions has never been faster or easier.

One support interface for every product issue

Clyde centralizes and automates your omni-channel support experience to make issue resolution quick for customers and easy for you. Close tickets faster, collect product issue data, and much more – all from your personalized dashboard.

  • Upload historic sales into your dashboard
  • View (extended or limited) warranty coverages
  • Review and file warranty claims for customers
  • Make resolution decisions or adjustments

Deliver consistently great customer service

Zero to (right) resolution in less than 60 seconds. How? Clyde automatically matches issues with your chosen resolution options to ensure every customer – no matter what channel they’re coming from – has a positive experience.

  • Super simple submission flow
  • Smooth handoffs to customer support
  • Consolation discount offers (and more)
  • Direct connection to repair centers

Take action with a database of product insights

With data from product purchases, support tickets, and customer feedback all in one place, you can easily identify the “why” behind your product issues and take action with answers to questions like:

  • What channels report the most issues?
  • Which suppliers are contributing to issues?
  • Where are products running into quality issues?
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How It Works

Instant, automated, positive resolutions

Clyde centralizes and automates your omni-channel support experience to make issue resolution quick for customers and easy for you. Close tickets faster, collect product issue data, and much more – all from your personalized dashboard.

  • Upload historic sales into your dashboard
  • View (extended or limited) warranty coverages
  • Review and file warranty claims for customers
  • Make resolution decisions or adjustments

FAQ