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ChiliSleep customers sleep even better with Clyde

Overview

When ChiliSleep met the Clyde team at a conference in 2019, it was a match made in heaven. Now with accidental damage protection, ChiliSleep's customers can sleep soundly.

  • Industry
  • Consumer Electronics
  • eCommerce Platform
  • Shopify Plus
  • Channels
  • DTC & Retail

5x

Industry Average

6 hours

Implementation Period

18%

Overall Attachment Rate

5x

Industry Average

6 hours

Implementation Period

18%

Overall Attachment Rate

The problem

ChiliSleep makes cooling mattress pads, pillows, and other products that help reduce your body temperature so you sleep more deeply. When they came to Clyde, ChiliSleep already offered a generous two-year limited warranty, but they wanted to give customers the option of additional coverage from accidents, such as drops or spills.

  • IMPROVE PEACE OF MIND
  • BUILD TRUST WITH CUSTOMERS
  • DRIVE PASSIVE REVENUE
Kate Albers • E-Commerce Manager
With a personalized Clyde customer success manager, we were able to quickly navigate and activate this area of our business—yielding a better experience for our team and our customers.

The solution

ChiliSleep With Clyde's Shopify integration, ChiliSleep was live in a few hours and sold their first contract on the day of launch. Their on-site widget lets shoppers add product protection to their purchase and view terms and conditions when they add a product to their cart, without interrupting the purchase flow.

  • SELECT PRODUCTS SEE 38% ATTACHMENT RATE

Outcomes

18% attach rate
01
5x industry average
02
6 hours to implement
03

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